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How to Track Order

We provide several methods for you viewing & tracking order status from placing the order until we ship it out, email updates, check account, contact customer service are applicable.



How can I get detailed tracking information?

As soon as a package has been shipped out, we'll send you a "Shipment Notification" email including information about carrier information, a tracking number and link for online tracking whenever available.



Why the tracking information is not available?

Sometimes due to the heavy transport, the shipment company might fail to update your package information in time. Please don't worry; your package is on the way to you. Or you can also send us an email (megan@coolebags.net) with your order number; we will check the details for you.



Main courier overview

EMS

Tracking link: http://www.ems.com.cn/english.html

EMS -- International Express Mail Service, it's a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies. With the high speed and high quality, EMS transmits for the customers the urgent letters, documents, banking bills, samples and goods. Meanwhile, it provides items tracking and inquiry service by different ways. In addition, EMS offers some extended services such as agent of declaring, packaging and insurance.



DHL

Tracking link: http://www.dhl.com/en.html

Founded in San Francisco almost 40 years ago by 3 budding entrepreneurs - Adrian Dalsey, Larry Hillblom and Robert Lynn - DHL has continued to expand at a phenomenal rate. Today, it stands tall as the global market leader of the international express and logistics industry.
The years passed and the DHL network grew ever larger, gradually reaching out to new customers in every corner of the world. At the same time, the marketplace developed and became more complex, so DHL adapted to meet the changing needs of its customers - both at global and local level.



UPS

Tracking link: http://www.ups.com/content/cn/en/index.jsx

Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. It has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, UPS manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.



TNT

Tracking link: http://www.tnt.com/express/en_gb/site/home.html

TNT is in the business of transferring documents, packets, parcels and freight worldwide. Through two divisions, Mail and Express, TNT picks up, transports, sorts, handles and stores packages in over 200 countries - and TNT employs around 161,500 people, to enable us to meet our customers' needs.
TNT is a part of the global transportation and distribution industry - a vast industry estimated to be worth around 3,500 billion US dollars.
TNT N.V. is listed and traded on Euronext Amsterdam - the Dutch stock exchange.
TNT is strongly committed to responsible corporate citizenship – It was ranked first in the Dow Jones Sustainability Index in 2007 and 2008



Main courier contact number

DHL contact number:

DHL UK: +44 1332816960

DHL France: +33 472613098

DHL Australia: +61 738457850

DHL Germany: +49 610376560

DHL Canada: +1 9056731345

DHL Denmark: +45 70345345

DHL Hellas (Greece) +30-210-989 0000

DHL USA

- Customer Service: 1-800-225-5345

- Attempted Delivery Inquires: 1-888-273-8876



UPS contact number:

UPS Japan 0120-27-1040/ (81) 3-5484-5834

UPS India 800 22 7171

UPS Australia (61) 131 UPS (877)

UPS New Zealand 64-9-279-5230/ 0800-742-5877

UPS US 1-800-782-7892

UPS Mexico 01-800-90-29200/ (5255) 5228-7900

UPS Canada 1-800-742-5877

UPS Brazil 11-5694-6600/ 0800-770-9035

UPS UK 08457-877-877

UPS France 0821-233-877

UPS Italy 800-877-877

UPS Germany 0800-8826630

UPS Sweden 020-788 799

UPS Finland 0800-1-877-877

UPS Denmark 80 30 22 22

UPS Norway 800-33-470

UPS Holland 0800-099-1300

UPS Spain 902-88-88-20

UPS Russia 495-961-2211

UPS Turkey 212 413 22 22

UPS Israel 1-800-834-834/ +972-3-577-0100



TNT contact number:

TNT Japan 3 55201 900

TNT India 222 823 4060

TNT Australia 2 93177 717

TNT New Zealand 92550500

TNT US 800 558 5555

TNT Mexico 555 242 9159

TNT Canada 905 672 9753

TNT Brazil 5564 8600

TNT UK 02072310455

TNT France 148144814

TNT Italy 025808881

TNT Germany 4073469 0

TNT Sweden 8 625 5 8 00

TNT Finland 20 420 420

TNT Denmark 7938051 1

TNT Norway 81000810

TNT Holland 204744000

TNT Spain 9166059 00

TNT Russia 4957972 700

TNT Turkey 212 410 1500

TNT Israel 8 91402 22

TNT Switzerland 62 837 00 00